Overview
ANZCA is committed to protecting against payment fraud and minimising errors in our payment processes. To achieve this, we use Eftsure, an independent verification platform that ensures the accuracy and legitimacy of business information before any payment is made. As part of this process, Eftsure may verify some or all of the following details:
- Bank account details.
- ABN or NZBN.
- Trading name.
- GST registration or GST number.
- Company contact information.
What you need to do
Before ANZCA can process any payment, suppliers must provide their business information to Eftsure for independent verification.
Eftsure's verification process includes a one-time verification process via an email link or confirmation phone call to new individuals and suppliers, ensuring that your details are accurate and legitimate. This verification applies to all payments for goods and services, including vendor invoices, employee payments, and expense reimbursements for Fellows, Trainees, and other suppliers.
Failure to verify your details may result in payment delays.
About Eftsure
Eftsure is an independent, real-time, continuous controls monitoring system designed to manage supplier onboarding and data management. Supplier data provided during onboarding is verified by Eftsure to ensure that only legitimate information is entered into our finance system. Eftsure is used by organisations including Griffith University, Monash Health, Alfred Health, NSW Ports, and 7-Eleven.
Eftsure FAQs
Supplier data is stored in Eftsure servers, which are physically located in Australia, including back up servers. You may already be using Eftsure with other vendors as they presently work with many clients across Australia including government departments, universities, and the corporate sector.
You will receive an email from [email protected] including a link to the Eftsure’s website where you will be prompted to verify your banking details. You will also notice your bank account details are partly populated, which identifies you and names ANZCA, which confirms the legitimacy of the email.
If you are an existing supplier or individual, you can update your details at any time by contacting the ANZCA Finance team. They will provide you with an 'Eftsure change request' to update your information.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
As part of the onboarding process, the ANZCA Finance team will request your company name and email address. You will then receive an email invitation from Eftsure to register your details as a new supplier. This may include some or all of the following:
- ABN/NZBN,
- company name,
- address, email, and
- bank account details.
After registering your details, an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from Eftsure once your data has been verified.
To update your details, contact the ANZCA Finance team and request an 'Eftsure change request'.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
If in the event you choose not to validate your account details via the Eftsure bank link functionality, you can expect a phone call from a member of the Eftsure validation team who will verify your details over the phone.
Once Eftsure has finished the verification process, they securely pass your information to ANZCA for entry into our finance system. You will then receive a confirmation email from Eftsure when your data has been verified.
To update your details, please contact [email protected] and request an 'Eftsure change request'.
You will receive an email from Eftsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.
Depending on the data being updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before receiving the confirmation email.
ANZCA support:
For more information about supplier management, please email [email protected].
Eftsure support:
For Eftsure technical support, please call: 1300 985 976
Contact Eftsure customer support: Contact Us EFTsure website
Access Eftsure supplier help documentation: Supplier Help Documents – Eftsure Helpdesk