FPM webinar series: Beyond the clinic - session 5

Session 5 - Understanding and surviving the complaints process

What happens when a complaint is made about you? How can you navigate the process while protecting your wellbeing?

In this practical webinar, Adjunct Associate Professor Liz Crowe will explain what pain specialists can expect when a complaint is made locally within a hospital or health service, to the college, or to the Australian Health Practitioner Regulation Agency (AHPRA). Liz will provide clear, tangible guidance on how these processes may unfold and what to do at each stage.

Drawing on evidence from pain medicine and the broader medical profession, Liz will examine the professional and personal impact of complaints, including what doctors commonly experience throughout the process. Most importantly, she will explore what helps - offering practical strategies and guidance for managing the experience, accessing support and protecting your wellbeing.

This webinar is designed for fellows who may be navigating a complaint, supporting a colleague or seeking to be better prepared.

While this is an FPM webinar series, ANZCA fellows are welcome to join, as the skills, tools and wellbeing strategies explored are transferable across specialties.

CPD: Category 2: Knowledge and Skills – Learning sessions 

Our guest speaker

Adjunct Associate Professor Liz Crowe is an internationally recognised clinician, researcher and organisational coach with more than 20 years’ experience as an advanced clinical social worker in paediatric intensive care, specialising in crisis, trauma and end-of-life care with children and families. Her PhD research focused on the wellbeing of health professionals, identifying belonging, meaning and purpose, and mastery of skills as critical protective factors.

In the last decade, Liz has expanded her expertise to workplace wellbeing, leadership and communication. She is a certified mediator, professional speaker and podcaster, known for her humour, energy and practical approach that blends neuroscience with tangible strategies.

Liz has worked with ANZCA since 2020, developing the Critical Incident Debriefing Toolkit, leading wellbeing initiatives, and delivering workshops and monthly community of practice sessions for anaesthetists. She is passionate about equipping teams with the skills to communicate effectively, foster psychological safety and thrive in high-pressure environments.

More information

Register here or contact us for more information.

This webinar is open to both FPM and ANZCA fellows. While Beyond the Clinic is an FPM webinar series, the skills, tools and wellbeing strategies explored are transferable across specialties.  

You can view the recording to all of our past sessions in the ANZCA Library resources guide.